FAQ
Frequently Asked Questions
Find Answers to Commonly Asked Questions
Your power needs don't have to be a mystery. We've compiled a list of our most frequently asked questions to help you understand how a backup generator can protect your home and business. If you don't find the answer you're looking for, feel free to give us a call.
What kind of warranty comes with a generator, and what is the process for service and repair?
Warranties are provided by the manufacturer. As an authorized dealer, we manage all warranty claims and repairs. Just contact us, and we'll send a certified technician to handle the issue, keeping your warranty valid.
Installation & Permits: Can I install a standby generator myself? What permits are required?
For safety and to protect your warranty, professional installation is required. We handle all permits and inspections to ensure your generator is installed safely and complies with all local and state codes.
How do I choose the right size generator for my home or business?
The right size generator depends on your power needs. We conduct a free on-site assessment to calculate the total wattage of the appliances you want to run and then recommend a generator that is perfectly sized for your needs.
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What is the difference between an air-cooled and a liquid-cooled generator?
Air-cooled generators use fans to cool the engine and are best for smaller residential applications (up to 22 kW). Liquid-cooled generators use a radiator and coolant, are quieter, and are designed for larger homes or commercial businesses with greater power demands.
How long does a generator installation typically take?
The physical installation usually takes one to three days. However, the entire process, including our initial assessment, getting permits, and the final inspection, can take several weeks.
How much noise does a generator make?
Standby generators are designed to be quiet. Most operate at around 65-70 dBA, which is similar to a normal conversation or an air conditioner unit. This noise level is generally not disruptive to you or your neighbors.
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What is the difference between a standby generator and a portable generator?
A standby generator is a permanent, automatic backup system for your home or business. A portable generator is a movable unit that must be manually started and refueled. Standby generators offer continuous, hassle-free power, while portable units are better for small, temporary needs.
How often does my generator need maintenance?
Just like a car, your generator needs routine care. Standby generators perform a weekly self-test. We recommend an annual professional maintenance service to change the oil and filters and ensure your unit is ready for an emergency.
Can I refuel a generator while it is running?
No, for safety reasons, you should never refuel a generator while it is running or hot. Always turn the unit off and allow it to cool down for at least 10-15 minutes to avoid the risk of fire or injury.
Get Started Today!
Do you still have questions, or are you ready to schedule service? Reach out to the team at Backup Power today!